Terms of Service

1. Eligibility and Account Registration

You must be at least 18 years old and legally capable of entering into a binding agreement to use paid Level Up Services. You agree to provide accurate, current information, keep your login credentials secure, and promptly update information that changes. You are responsible for activity occurring through your account unless caused by our breach of security.

2. What Level Up Provides

Level Up is an online structure, accountability, community, career-development, and wellness program designed primarily for professionals navigating unemployment or career transition. Depending on your membership and availability, programming may include live check-ins, job-search blocks, resume and interview workshops, LinkedIn and personal-branding sessions, networking, peer mock interviews, community sessions, yoga, meditation, journaling, fitness and nutrition programming, and other educational or community activities.

Schedules, instructors, facilitators, session formats, features, and content may change from time to time. We may add, modify, reschedule, or discontinue individual sessions or features when reasonably necessary to operate or improve the Services.

3. Career and Employment Disclaimer

Level Up provides educational, organizational, peer-support, and career-development resources. We are not an employment agency and do not promise or guarantee a job, interview, offer, compensation level, hiring timeline, or other employment outcome. Career decisions, applications, representations to employers, and employment negotiations remain your responsibility.

4. Wellness, Fitness, Nutrition, and Mental Health Disclaimer

Group wellness content, including yoga, meditation, journaling, fitness planning, nutrition education, and similar programming, is for general educational and wellness purposes and is not medical advice, diagnosis, treatment, psychotherapy, or emergency care. Participation in physical activities is voluntary and at your own risk. You should consult an appropriate licensed professional before participating if you have a medical condition, injury, pregnancy, dietary concern, or other circumstance that may affect safe participation.

Any separately purchased one-on-one counseling, therapy, nutrition, fitness, financial, or other professional service may be subject to additional terms, professional disclosures, informed-consent documents, and provider-specific privacy practices. In an emergency or crisis, do not rely on Level Up community channels or programming for emergency assistance; contact appropriate emergency services or a qualified crisis resource.

5. Membership, Free Trial, Billing, and Automatic Renewal

The current Level Up Core membership is offered with a 7-day free trial followed by a recurring charge of $99 per month, unless a different price or promotion is clearly shown to you at checkout. Payment information is required to begin the trial. Unless you cancel before the trial ends, your paid membership begins after the trial and renews automatically each month until canceled.

• Billing frequency: monthly after the applicable free-trial or promotional period.
• Recurring price: $99 per month for the current Core membership, unless your checkout page states a different price that you affirmatively accept.
• Cancellation: you may cancel at any time using the cancellation method made available through the applicable account, app, checkout, or subscription-management interface, or by contacting Level Up for assistance.
• Effect of cancellation: cancellation stops future renewals. Unless required otherwise by law or expressly stated at purchase, access generally continues through the end of the period already paid for.
• Price changes: if we change a recurring price, we will provide any notice and obtain any consent required by applicable law before the new price applies.

We will present automatic-renewal and cancellation terms clearly at checkout and will comply with applicable notice, consent, and cancellation requirements. You authorize us and our payment providers to charge the payment method associated with your account for amounts you validly agree to pay.

6. Refunds

Except where required by law, payments for a membership period that has already begun are non-refundable and are not prorated for partial use, missed sessions, or nonattendance. If you believe you were charged in error, contact us promptly at zaid@joinlevelup.co. Nothing in this section limits rights that cannot lawfully be waived.

7. Premium and One-on-One Services

Premium one-on-one services may be priced separately by session or hour. The provider, scope, credentials, price, cancellation policy, and any additional terms will be communicated before purchase or scheduling. Availability is not guaranteed. Unless expressly stated otherwise, purchasing a Level Up membership does not include one-on-one professional services.

8. Community Standards

To protect a constructive professional community, you agree not to:

• harass, threaten, discriminate against, stalk, exploit, or impersonate another person;
• post unlawful, defamatory, fraudulent, obscene, or intentionally harmful material;
• share another member's personal, employment, health, financial, or contact information without permission;
• record, screenshot, publish, or distribute private live sessions, direct messages, member discussions, or member likenesses without appropriate consent;
• solicit members through spam, deceptive offers, pyramid schemes, or unrelated commercial promotions;
• interfere with the Services, bypass access controls, introduce malware, scrape the Services, or attempt unauthorized access; or
• use the Services in a way that violates applicable law or materially disrupts other members.

We may moderate content, remove material, restrict participation, suspend accounts, or terminate access when we reasonably believe these Terms, community safety, legal requirements, or the integrity of the Services require it.

9. Member Content and Feedback

You retain ownership of content you submit. When you post content within the Services, you grant Level Up a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and transmit that content only as reasonably necessary to operate, secure, moderate, and improve the Services. This license ends when the content is deleted from active systems, subject to reasonable backup, legal, and record-retention requirements.

If you voluntarily provide suggestions or feedback about Level Up, we may use that feedback without restriction or compensation, provided we do not publicly identify you as the source without permission.

10. Intellectual Property

The Services and Level Up materials, including curricula, workshop materials, videos, graphics, branding, templates, text, and program design, are owned by or licensed to Level Up and are protected by applicable intellectual-property laws. Subject to these Terms, Level Up grants you a limited, personal, non-exclusive, non-transferable, revocable right to access and use the Services for your own noncommercial career-transition and wellness purposes. You may not copy, resell, publicly distribute, or commercially exploit Level Up materials without written permission.

11. Third-Party Platforms and Services

The Services may rely on or link to third-party providers, such as payment processors, app or membership platforms, video-conferencing providers, analytics services, hosting providers, and social or advertising platforms. Their services may be governed by separate terms and privacy policies. Level Up is not responsible for a third party's independent services, acts, or policies, except to the extent responsibility cannot be excluded by law.

12. Service Availability

We aim to provide reliable access but do not guarantee uninterrupted or error-free availability. Live programming may be affected by instructor availability, internet outages, platform failures, holidays, emergencies, or other circumstances. We may perform maintenance and make reasonable operational changes.

13. Suspension and Termination

You may stop using the Services at any time and may cancel a paid membership as described above. We may suspend or terminate access for material or repeated violations of these Terms, nonpayment, fraud, threats to security or safety, unlawful conduct, or conduct that materially harms the community or Services. Where appropriate, we may provide notice and an opportunity to correct the issue. Provisions that by their nature should survive termination will survive.

14. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." LEVEL UP DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR PRODUCE ANY PARTICULAR EMPLOYMENT, FINANCIAL, HEALTH, OR PERSONAL OUTCOME. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEVEL UP AND ITS OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST OPPORTUNITIES, OR LOSS OF DATA ARISING FROM OR RELATING TO THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEVEL UP'S AGGREGATE LIABILITY FOR CLAIMS ARISING FROM THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID LEVEL UP DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100. THESE LIMITATIONS DO NOT APPLY WHERE LIABILITY CANNOT LAWFULLY BE LIMITED.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Level Up and its officers, employees, contractors, and agents from third-party claims, losses, or reasonable costs arising from your unlawful use of the Services, your material violation of these Terms, or content you submit that infringes another person's rights. This section does not require you to indemnify Level Up for Level Up's own unlawful conduct.

17. Governing Law and Disputes

These Terms are governed by the laws of the District of Columbia, without regard to conflict-of-laws principles, except to the extent another jurisdiction's mandatory consumer-protection law applies. Before filing a lawsuit, you and Level Up agree to make a good-faith effort for at least 30 days to resolve the dispute informally after written notice describing the issue and requested resolution. Unless applicable law requires otherwise, disputes that cannot be resolved informally may be brought in a court of competent jurisdiction in the District of Columbia. Nothing in these Terms prevents either party from seeking appropriate emergency or injunctive relief.

18. Changes to These Terms

We may update these Terms as the Services or legal requirements change. We will post the updated Terms with a revised effective date and provide additional notice when required by law or when changes materially affect your rights. Changes will apply prospectively. Your continued use after an update becomes effective constitutes acceptance to the extent permitted by law.

19. Contact

Questions about these Terms, billing, or cancellation may be sent to:

Level Up
Website: joinlevelup.co
Email: zaid@joinlevelup.co